Storyline 360 Course & Learning Aid
This eLearning experience is designed to help new customers of a FinTech company identify phishing attempts and practice safe cybersecurity practices.
Responsibilities: Analysis, Instructional Design, eLearning Development, Graphic Design
Target Audience: New customers age 65+
Tools Used: Articulate Storyline 360, Adobe Illustrator, Google Docs
Did you know cybercrime is up 600% due to the COVID-19 pandemic? The entire world moved into the online sphere, and that includes cybercriminals. FinTech labs serves a population of largely 65+ and in 2021 a staggering 65% of users had cybersecurity incidents. Studies show that nearly 100% of these cybersecurity breaches are the result of human error.
After analyzing the data, it became clear that the majority of customers are often unable to identify phishing attempts. In an effort to keep their beloved clients safe, FinTech labs decided to offer training for all existing clients and then incorporate that training into their onboarding procedure for new clients.
I began the instructional design process by identifying the instructional goal: reduce cybersecurity incidents by 30% in 2022.
It was determined that, for this to be successful, users needed to be able to:
identify phishing attempts
demonstrate proper protocol when presented with a phishing attempt
In order to achieve this, the following learning tools were developed:
Once the learning objectives and learning tools were determined, I dove into the sources above to gather more info about phishing attempts and how to identify and handle them properly.
Since the goal of the eLearning experience is for users to apply this to their real life, I wanted to give them the opportunity to practice in a safe, low-risk environment.
I developed a learning aid that they can easily follow to determine if they are being presented with a phishing attempt. They will use this aid to guide them through the eLearning course on Storyline.
Once I developed the learning aid, I moved over to Google Docs where I began storyboarding. As stated above, the goal for the course was for users to practice the proper cybersecurity protocol in a low risk environment, which meant two things:
it had to look realistic
it had to have the opportunity for multiple interactions
When we consider phishing attempts, the majority of them happen in our email inboxes, so I focused there. The fully developed Articulate Storyline 360 course will show them email notifications, which will lead them to their inbox, and then even further into an email where they have the opportunity to interact with it as requested in the email itself, delete it, report it to spam, or reply to it.
It was also important that, if they chose the right answer, it explained why it was right, and the same if they chose incorrectly.
It carries them through three scenarios and then reinforces how to identify phishing attempts.
You can check out the storyboard here and the course preview below.
A job aid that can be printed and easily referenced is an important piece of this learning experience. Users will need it to aid them through the eLearning course, but it's also designed for them to use in their daily life as they encounter more and more phishing attempts.
I used Adobe Illustrator to design the learning aid below in a flowchart-type graphic that can be followed with ease.
Please note that FinTech Labs is not a real company and this was an imaginary scenario that solves a very real world problem.
I really love projects where I can put learners in the middle of real-world situations and allow them to learn as they go. This eLearning course provides the opportunity for real-world practice and immediate feedback. I believe there is room for this to be one piece of a much larger educational course suite that teaches cyber safety.
Ready to offer a meaningful, well-designed learning experience?