Communication Learning Suite

Project Management & Team Communication SOPs

Project Management & Team Communication SOPs

Communication Guidelines and SOPs ILT

This learning suite is designed to help a company with remote teams transition to new SOPs for project management and communication using online tools.

Responsibilities: Analysis, Instructional Design, eLearning Development, Graphic Design
Target Audience: Employees of a company who have recently transitioned to remote work
Tools Used: Google Slides, Google Docs

Analysis

One of the most common problems for teams and employees who are new to remote work is ineffective communication. Let's say an in-house study was conducted and found that 80% of The Sleep Co employees are experiencing high levels of stress due to ineffective communication since switching to work-from-home.

Since this is a recent transition, there are no company SOPs in place for remote project management and communication. Tasks are being forgotten, blame is being placed on everyone and no one for what's fallen through the cracks, and people from every level are frustrated.

Great leaders know that happy, relaxed employees are more productive and more loyal to their companies, so this problem is something The Sleep Co wanted  to correct. SOPs were developed and systems were put in to place, but they needed an efficient way to train their employees.

Instructional Design

I began the instructional design process by identifying the instructional goal: to reduce reported employee stress related to communication by 60% within 90 days.

It was determined that, for this to be successful, employees needed to:

  • know the new SOPs

  • apply them correctly to real-life situations

  • use Slack and Trello


In order to achieve this, the following learning tools were developed:

  • Instructor Led Training (ILT): how to use Trello & Slack; discuss the new SOPs

  • ​ILT Facilitator guide

  • eLearning Scenarios

  • Job Aid for SOPs


Once the learning objectives and learning tools were determined, I dove into the help sections of both Trello and Slack to determine the simplest and most effective way to employ both tools.

 

eLearning Development

The first order of business was the storyboard. I planned out both the ILT and the eLearning scenarios to guide my design. The Sleep Co wasn't interested in using an LMS and instead opted for a learning suite built out on Google. I went with a 'sleep' theme and brand fonts and colors and then began developing.

The ILT was designed to be presented in real time to all employees as they went through the process of onboarding themselves to each platform. The facilitator guide is scripted beginning one week out with reminders for sending meeting reminders, asking employees to have a headshot ready, and sending platform invites. The facilitator simply has to read from the script to guide their learners through each step.

Once they've been onboarded and have had some practice using the tools within the ILT, they will have the opportunity to interact with some real-world situations in the eLearning scenarios. This was designed to be easily done on the go and optimized for phone screens.


Check out the storyboards here.

Or maybe you want to see the facilitator guide? That one is here.
 

Better Communication ILT
Communication eLearning Scenarios

Graphic Design

A job aid that can be printed and easily referenced was an important piece of the learning suite. Not only might they need it to complete the eLearning scenarios, but they would have it available to use as a guide until the new SOPs become second nature.

I used the same 'sleep' theme as was used in both the ILT and the eLearning scenarios, and designed it in Google Slides.

 

Communication Aid

Project Takeaways

Please note that The Sleep Co is not a real company and this was an imaginary scenario that solves a very real world problem.

​This project really stretched what is possible in Google Slides, but it works very well. It was more about showing what is possible outside of paid programs. If the company ever does decide to transition to an LMS, it would be easily developed in a program like Storyline 360.

Ready to offer a meaningful, well-designed learning experience?